ARE PRODUCTS CONTAINING EPHEDRA LEGAL IN THE US?
- Our products are entirely legal in the US because they do not contain ephedrine alkaloids that were banned in the US in 2004.
- For more information, please visit our page on ephedra vs. ephedrine, and the legal status of both HERE.
WHICH PRODUCT WORKS BEST?
- It’s hard for us to pick one product as the best because everyone is unique. We all have different bodies and different goals. Nearly all of our products are designed to help provide energy, suppress appetite, and maximize your weight-loss goals.
- Try some today to find out which product will work best for you! We encourage you to check out our Top Ten Ephedra Products to see our most popular options!
WHAT IS THE MOST SIMILAR PRODUCT TO MY FAVORITE PRODUCT FROM THE PAST?
- If you’re looking for an older product that you loved in the past (e.g., Metabolife 365, Ripped Fuel, or Hydroxycut) - the chances are that it is no longer around. There are a variety of reasons a product gets discontinued - it could have contained a prohibited ingredient, or maybe it just wasn’t being sold quickly enough.
- The good news is that many discontinued products have been reformulated and re-released for sale again. We will do our best to help you locate the replacement product. If there is no replacement product, we can point you in the direction of a similar product!
WHY IS MY PRODUCT LISTED AS "NOT FOR SALE?"
- Most of the time, the product you are looking for is no longer available because it has been discontinued by the manufacturer.
- If you have ordered the same product recently, it is possible that the product is on a manufacturer back order. This can happen if the manufacturer decides to make some changes to the product (several months delay). It can also occur if the manufacturer is just behind on production (usually 3-4 week delay).
- If you would like to be added to a notification list for the return of a particular product or if you want to know the status of a specific not-for-sale product, please contact our customer service team by email at SERVICE@EPHEDRAWAREHOUSE or send us a direct message.
WHY HAVE I RECEIVED AN EMAIL STATING THAT MY PAYMENT WAS INVALID OR DECLINED?
- Occasionally, we will encounter an error when attempting to process orders. These errors typically result from typos in the payment information when the order is placed online.
- If we come across one of these errors, we will email you immediately and request you place a new order or call to complete your existing order. We cannot ship your order until we receive payment, so the faster we get a response, the quicker we can get your order sent out to you!
WHERE ARE YOU LOCATED?
- Our principal offices are located in Tennessee. Our orders ship out of our primary shipping center in Memphis.
WHAT IF MY PRODUCT DOESN'T WORK OR I AM NOT SATISFIED?
- All of our products are covered by our 30 Day Money Back Guarantee. This policy is in place as a way for us to ensure you get the most out of your purchase, as well as for us to stand by the products we sell.
- If you are not satisfied with your order, contact our customer service team to start the returns process. We accept returns for store credit, refunds, and product exchanges.
- Please note that we accept opened bottles for returns, but we do not accept emptied bottles as returns. For more information and detailed instructions, please see our Return Policy.
I CAN'T REMEMBER WHICH PRODUCT I'VE ORDERED BEFORE. HOW CAN I SEE MY ORDER HISTORY?
- If you have an account with Ephedra Warehouse, you can easily check your order history. If you don’t remember your password or otherwise cannot find your order history through your account, you can call in at 800-985-8991 and one of our customer service agents can look up your order history for you. You can also reach out by email to email@example.com.
I FORGOT MY PASSWORD AND CAN'T LOG IN. CAN YOU HELP ME RESET MY PASSWORD?
- Absolutely! Send us a message or email us at firstname.lastname@example.org from the email address associated with your account. We would be happy to setup a temporary password so you can access the account and reset your own password.
WHAT ARE YOUR MOST POPULAR PRODUCTS?
- Check out our Top Ten Ephedra Products to see our best selling products!
I SAW THE SAME PRODUCT FOR CHEAPER ON ANOTHER SITE. CAN YOU PRICE MATCH THEIR OFFER?
- Yes, definitely! If you can find the same product for less, just send us a message here or email us with the link. We will match the offer!
- Please note that we do not match prices on auction sites, such as eBay.
WHERE IS MY PACKAGE?
- Once your order is shipped, you will be sent a tracking number. You may monitor the status of your delivery using this tracking number.
- If the tracking number malfunctions or ceases to update for longer than 5 business days, please reach out to our customer service team for updates.
- We do offer package insurance for under $2 that will ensure we can reship your order if it is lost in transit. If you have had trouble receiving mail or online purchases in the past, we highly suggest you purchase package insurance for your order.
I NEED TO CHANGE THE SHIPPING ADDRESS ON MY ORDER. WHAT CAN I DO?
- If your order has not shipped out yet, we can absolutely make changes to your shipping address. Please contact us as soon as possible so we can catch your package before it is shipped out. For fastest response, please call us at 1-800-985-8991.
I JUST PLACED MY ORDER. WHEN WILL IT SHIP?
- Orders placed Monday through Thursday before 3PM CST are shipped the same business day. Orders placed after the same day shipping deadline are shipped the following business day.
- On Fridays, our same day shipping cut off time is one hour earlier. To guarantee same day shipping on a Friday, your order must be placed by 2PM CST.
- If the shipping carrier is closed for a holiday, your order will be shipped the following business day.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
- Typically, orders will arrive within 5 business days. For a comprehensive list of our different shipping options, delivery times, and the cost associated with each, please see Shipping and Delivery.
I LIVE OUTSIDE THE US. CAN I ORDER FROM EPHEDRA WAREHOUSE?
- YES! You can order at ephedrawarehouse.com.
- All orders are shipped from our United States warehouses using Priority Mail International or First Class Mail International from The United States Post Office.
- For more information on international shipments, please visit our Shipping and Delivery
MY ORDER WAS DAMAGED DURING DELIVERY. WHAT ARE MY OPTIONS?
- If your order arrives damaged, you may contact the Ephedra Warehouse customer service team and request a reshipment. Do not throw out your damaged product, as we may ask you to return the product or take a photo of the packaging and damaged goods.
- For more information and detailed instructions, please see our Return Policy.
MY ORDER ARRIVED LATER THAN EXPECTED. CAN I RECEIVE A REFUND FOR SHIPPING COSTS?
- At Ephedra Warehouse, we do offer guaranteed delivery on particular fast shipping options. If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will give a refund of any shipping fees associated with that order.
- Please note that the USPS First Class and USPS Priority Mail options are not guaranteed. We do not offer shipping refunds for those options. The time frame associated with these shipping options is based on average delivery time.
I NEED MY ORDER TO ARRIVE BY A CERTAIN DATE. WHICH SHIPPING OPTION CAN GUARANTEE THE DELIVERY THAT I NEED?
- The easiest and most economical way to ensure you get your order before a specific date is to order early and give plenty of time for delivery. That being said, we understand that sometimes you need your product quickly. For these situations, we do offer guaranteed Priority Express 1-2 day shipping with the USPS, as well as 2nd Day Air and Next Day Air shipping from UPS.
- For more information and pricing on accelerated shipping options, you can call us at 800-985-8991 or check out our dedicated page Shipping and Delivery.
WHY IS MY PAYMENT DECLINING?
- There are multiple possibilities of why you're payment failed to process. Here is a list of common reasons why.
- You need to contact your card issuer to approve the payment. If you receive a text alert from your card issuer you approve the charge and then reprocess. If you do not, contact your card issuer using the phone number on the back of the card, and approve the charge. Once completed you can reprocess your order.
- If you attempt to process your payment 3 times, you have to wait 24 hours before reprocessing.
- We only accept Visa and MasterCard.
- Does your billing address match the address on file with the card issuer?
WHAT PAYMENT OPTIONS ARE AVAILABLE?
- We can accept Visa and Mastercard only at this time.
- We cannot accept prepaid cards.
- Personal checks or money orders in US dollars.
- For orders totaling $300 or more, we do require an electronic funds transfer before shipment.
- If you have any additional questions about payment methods or sending in a personal check or money order, you can call in at 800-985-8991 and speak to one of our customer service representatives.
WHAT IS THE BILLING DESCRIPTOR AND HOW WILL IT LOOK ON MY STATEMENT?
- Charges are billed as GB Supplements. You will receive either a text message or email with your billing details
WHERE DO I SEND CHECK AND MONEY ORDER PAYMENTS?
- To order by check or money order make it payable to EW Warehouse LLC and send it to the following address?
- EW Warehouse
2817 West End Ave
Nashville, TN 37203
IF I AM PAYING BY CHECK OR MONEY ORDER WHO DO I MAKE IT PAYABLE TO?
- Checks and Money Orders should be made payable to EW Warehouse LLC.
WHY WAS I CHARGED AN INTERNATIONAL TRANSACTION FEE?
- Due to our credit card processor some card issuers charge a fee for processing your payment. If you were charged a fee, you may contact us for a refund in the amount of the fee you were charged. You will need to provide documentation that a fee was assessed due to our credit card processor.